Last updated: November 11, 2026
At NovaNest, we want checkout to be simple, safe and secure. This policy explains how payments work when you shop with us.
1. Accepted Payment Methods
We accept:
- 💳 Credit and debit cards: Visa, Mastercard and American Express
- 🅿️ PayPal
- 🍎 Apple Pay
- 🤖 Google Pay
- 🛍️ Shop Pay
The payment options available to you are shown at checkout and may depend on your device or browser.
2. Currency
Prices and checkout are shown in your local currency, based on your delivery country. US customers pay in US dollars (USD); international customers see prices in their own currency, such as £, € or CA$, using current exchange rates. If you pay in a currency your card wasn’t issued in, your bank may charge a currency conversion or foreign transaction fee. Those fees are set by your bank, not by NovaNest.
3. When You’re Charged
Your payment is charged when you place your order. You’ll receive an order confirmation email right after your payment goes through.
4. Taxes
US sales tax, where it applies, is calculated from your shipping address and shown at checkout before you pay. Shipping is free worldwide. International orders may be charged import duties, VAT/GST or customs fees by your country when they arrive; these aren’t included in our prices and are paid by the customer. See our Shipping Policy.
5. Secure Checkout
Your security matters to us.
- Checkout is handled by Shopify, which uses SSL encryption and meets PCI DSS security standards for card payments.
- NovaNest never sees or stores your full card number. Your payment details go straight to our secure payment providers.
- PayPal, Apple Pay, Google Pay and Shop Pay add extra protection, since your card details aren’t shared with us at all.
6. Declined Payments
If your payment is declined, please:
- check that your card number, expiration date, CVV and billing address match what your bank has on file
- make sure your card has enough available funds
- contact your bank, since some banks block online or first-time purchases for security
- try a different payment method, such as PayPal or Apple Pay
We can’t see why a payment was declined. Only your bank can tell you.
7. Order Verification and Fraud Prevention
To protect our customers, some orders may be reviewed before we process them. If we need to verify your order, we’ll contact you by email. We may cancel an order if we can’t verify it or if it appears fraudulent, and any payment taken will be refunded in full.
8. Pricing Errors
If a product is listed at an incorrect price because of an error, we may cancel the order and refund you in full, even after your order has been confirmed. We’ll always let you know by email.
9. Discount Codes
- Discount codes must be entered at checkout before you pay. We can’t add them after an order is placed.
- Only one discount code can be used per order, unless we say otherwise.
- Codes have no cash value and may have expiration dates or other conditions.
10. Refunds
Approved refunds go back to your original payment method within 5–10 business days of approval. Your bank or payment provider may take another 5–10 business days to show the refund. International refunds are issued for the amount you paid; because exchange rates change, the amount shown in your local currency may differ slightly. See our Return & Refund Policy for full details.
11. Disputes and Chargebacks
If there’s a problem with your order, please contact us first. We’ll work quickly to make it right, which is almost always faster than a bank dispute, since those can take weeks to resolve. If you open a chargeback, we may share your order and delivery details with your bank so the dispute can be reviewed.
12. Contact Us
Questions about a payment or charge? We’re happy to help.