Shipping Policy
Last updated: October 14, 2026
Thank you for shopping with NovaNest! Here’s everything you need to know about how we ship your order.
1. Free Shipping
Every order to the United States ships free. There’s no minimum order amount and no hidden fees. The price you see at checkout is the price you pay.
2. Where We Ship
We currently ship to addresses within the United States only.
- Orders to Alaska, Hawaii and US territories may take a few extra days, and some items may not be available to ship there. If an item can’t ship to your address, we’ll contact you and give you a full refund.
- Some items can’t be delivered to PO Boxes or APO/FPO addresses. If you need delivery to one of these, please email us before ordering.
We don’t ship internationally right now.
3. Processing Time
Orders are processed within 1–5 business days after your payment is confirmed. Business days are Monday to Friday, not including weekends or US holidays.
Orders placed on weekends or holidays are processed on the next business day.
4. Delivery Time
Most orders arrive within 7–15 business days of being placed, including processing time.
| Step | Time |
|---|---|
| Order processing | 1–5 business days |
| Shipping to you | Remaining days, with total delivery in 7–15 business days |
| Total estimated delivery | 7–15 business days |
These are estimates, not guarantees. Delivery can take longer during busy seasons, such as Black Friday and the holidays, or because of severe weather or carrier delays.
5. Order Tracking
When your order ships, we’ll email you a tracking number. You can follow your package with that link or on our Track Order page.
Tracking can take 24–48 hours to show updates after your order ships. That’s normal.
6. Multiple Packages
Our products ship from different fulfillment locations, so an order with more than one item may arrive in separate packages on different days. Each package gets its own tracking number. Shipping is still free no matter how many packages your order arrives in.
7. Shipping Address
Please double-check your shipping address at checkout.
- Need to change it? Email us within 1 hour of placing your order. Once an order has been processed or shipped, we can’t change the address.
- Wrong or incomplete address: we’re not responsible for orders delivered to an incorrect address entered at checkout.
8. Delayed Orders
If your order hasn’t arrived within 15 business days, or tracking hasn’t updated in 5 business days, please email us with your order number.
9. Lost or Missing Packages
If tracking shows your package was delivered but you can’t find it:
- Check around your home, mailbox, porch and side doors.
- Ask neighbors or your building’s front desk or mailroom.
- Wait 48 hours, since carriers sometimes mark packages delivered before they arrive.
10. Damaged Packages
If your package arrives damaged, please take photos of the box and the item and email us within 3 days of delivery. See our Return & Refund Policy for details.
11. Taxes
Sales tax, where it applies, is calculated and shown at checkout.
12. Contact Us
Questions about your order or delivery? We’re happy to help.