NovaNest Return & Refund Policy

Last updated: September 11, 2026

At NovaNest, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return within the time period described below.

1. Return Period

NovaNest accepts eligible returns within 30 days of the item's delivery date.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be in its original packaging when applicable.
• Include all original accessories, parts, and documentation when applicable.
• Not have been damaged, altered, or misused by the customer.

2. Restocking Fee

NovaNest does not charge a restocking fee.

Eligible approved returns are subject to the other terms of this policy, including applicable return-shipping costs.

3. Return Shipping

For a change-of-mind return, the customer is responsible for the cost of return shipping.

Examples include:

• You changed your mind.
• You ordered the wrong size or color.
• You no longer want the product.
• You ordered the wrong product.

For an approved return involving a damaged, defective, or incorrect item, NovaNest may provide return-shipping instructions or a return shipping label.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact NovaNest as soon as possible.

We may request photographs or other information to verify the issue.

If the claim is approved, NovaNest may provide a replacement, refund, or another appropriate resolution.

No restocking fee will be charged for an approved damaged, defective, or incorrect-item return.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products.
• Perishable products.
• Certain personal-care or hygiene products after opening.
• Products specifically identified as final sale.
• Products that have been used, altered, worn, or damaged by the customer.
• Products that cannot reasonably be resold because of their condition.

Where applicable, product listings will identify items that are final sale.

6. Return Authorization

Please contact NovaNest before sending any product back.

Do not send merchandise to a return address without receiving return instructions from NovaNest.

Unauthorized returns may not be accepted and may delay the processing of your refund.

7. Refunds

Once an approved return has been received and inspected, NovaNest will process the applicable refund.

Because NovaNest does not charge a restocking fee, no restocking-fee deduction will be made from an approved eligible return.

For change-of-mind returns, applicable original shipping costs and return-shipping costs may not be refundable.

Refunds are generally issued to the original payment method.

Your bank or payment provider may require additional time to make the refunded amount available.

8. Order Cancellations

Customers may request cancellation within 1 hour of placing an order, provided the order has not already been fulfilled.

Once an order has been fulfilled or shipped, cancellation may no longer be possible.

If an order has already shipped, the customer may request a return after delivery according to this policy.

9. Exchanges

If you need a different size, color, or product, please contact NovaNest.

Depending on the product and circumstances, we may offer an exchange or require the original item to be returned before a replacement is provided.

10. Final Sale Items

Products specifically identified as Final Sale are not eligible for return or cancellation except where required by applicable law or when the product arrives damaged, defective, or incorrect.

11. Legal Rights

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

If applicable law provides you with greater rights than those described in this policy, those rights will apply.

12. Contact Us

If you have questions about a return, refund, replacement, or cancellation, please contact NovaNest using the contact information provided on our website.

We will review each request and work to resolve the matter fairly and consistently with this policy and applicable law.